FAQ

 

PROCESSING: Every product in our store is made to order. For this reason, processing always takes 3-5 business days (M-F) to give us time to print your specific product. Purchasing Priority Shipping only affects the shipping time, not the processing time.

  • Please note that a shipping label will be generated approximately 2-3 days prior to shipment. Receiving a tracking number does not indicate that your order has shipped; it is simply part of the processing procedure.

SHIPPING STATUS: A tracking number is typically generated for your order approximately 2-3 days before it is shipped. This timeframe falls within our processing window, allowing us to print and prepare your order with care and precision.

  • Please monitor your tracking details closely, as your package may not fit in a standard postal box and your carrier may leave it in an alternative location.
  • If the tracking status shows “Accepted,” it means your order has been handed over to USPS and is awaiting further status updates.
  • If you do not see any tracking updates after 7 business days, please CONTACT US so we can investigate the delay with the carrier and help resolve the issue promptly.

PRIORITY SHIPPING: Please note that Priority shipping only affects the shipping time. All orders require a 3-5 day processing period before shipment.

  • USPS Priority Shipping is not a guaranteed service. While it is often delivered within 3 days of shipment, USPS does not guarantee this timeframe. As a result, we are unable to offer refunds for shipping costs if your order is not delivered within the USPS Priority Shipping estimated timeframe. Unfortunately, we have no control over the processes or delays caused by carriers.

LOST SHIPMENT: If you have not received your order within 7 days from the day your order was accepted by the carrier, please CONTACT US. While we cannot control of delays caused by carriers, we will be happy to help assist you in locating you package. 

FRAMES: Frames are not included with any order. We do not sell frames at this time. Our focus is on delivering exceptional prints.

PACKAGING:  

  • Prints 11x14 and Smaller: These prints are packaged in a clear protective sleeve and placed in a sturdy cardboard mailer to ensure they arrive quickly and safely. Please note that multiple prints will be placed in the same protective sleeve.

  • Prints 16x20 and Larger: These larger prints are carefully rolled, placed in a plastic sleeve, and shipped in a rigid tube mailer for protection during transit.

  • Mixed Orders (Smaller and Larger Prints): If your order includes both smaller and larger prints, all prints will be rolled and shipped together in a rigid tube mailer to streamline packaging and delivery.

PRINTING: We use premium grade paper and inks to ensure the highest quality for our prints. Large format prints (16x20 and larger) are printed on a specialized artisan matte paper designed for wide-format printing. Smaller prints (11x14 and smaller) are printed on thicker, uncoated artisan paper. Due to varying monitor calibrations, colors may appear slightly different on your screen compared to the print. All gold, glitter, wood, chalkboard, and other elements in the prints are digitally created. We use premium materials including artisan paper, archival inks, mixed media, and original illustrations to bring each piece to life. Please note that prints may vary slightly depending on the size ratio you select. For certain sizes, parts of the image may be cropped or resized to fit the selected dimensions.

ORDER CHANGES: Once an order has been placed, we are unable to edit, change, or remove any of the prints in your order. 

CANCEL ORDER: Once an order is placed, it is immediately sent to our warehouse for printing and processing. If you need to cancel your order, please CONTACT US as soon as possible. We will check the status of your order and let you know if it is still available for cancellation.

VINTAGE ART: The Heritage Collection and other antique pieces of art will show their unique age, artistry, designs & creation techniques. You can expect intended variations in the tones, colors & grains as is desired in vintage prints, giving them their unique character. Their intended imperfections are evident and some will show their respective ages. Great care has been taken in giving them new life yet retain their vintage charm.