Returns

RETURNS: Returns are accepted for non-seasonal art prints within 14 days from the time your item is marked as delivered by USPS. Due to the custom nature of framed prints, all Paper House framed orders are final sale and not eligible for return.
To start a return, you can visit our return portal HERE.

RETURN SHIPPING: You are responsible for paying your own shipping cost to return your item back to Paper House Print Shop if you do not purchase return insurance with Redo. We strongly recommend your send your return back with a tracking number. We are not responsible for any packages lost in transit. 

DAMAGED ORDER: We pride ourselves on the quality of our products, so if you receive a print from us which is faulty or damaged, please visit the return portal HERE to submit a claim. 

NON-RETURNABLE ITEMS: Framed art, seasonal items and sale items are not eligible for return. Gift cards cannot be returned or exchanged. 

 REFUNDS: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that there will be a  restocking fee of $5 for all returns and this will be deducted from your refund. Please remember it can take some time for your bank or credit card company to process and post the refund.