RETURNS: Returns are only accepted within 7 days from the time your item is marked as delivered by USPS. Non-seasonal prints sizes 5x7, 8x10, and 11x14 are the only prints that are eligible for return or exchange. All larger format prints and seasonal prints are excluded from return.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
DAMAGED ORDER: We pride ourselves on the quality of our products, so if you receive a print from us which is faulty or damaged we will replace it free of charge and without delay.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us immediately.
If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your print at firstname.lastname@example.org and our team will be happy to assist. If we require you to return the product to us, we will pay the cost of the return.
NON-RETURNABLE ITEMS: Large format prints sizes 16x20, 18x24, 24x36, and 30x40 are made to order, therefore returns or exchanges are not accepted on these items. Seasonal items and sale items are also not eligible for return. Gift cards cannot be returned or exchanged.
REFUNDS: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that there will be a restocking fee of $5.99 for all returns and this will be deducted from your refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.