Returns
RETURNS & EXCHANGES:
Returns and exchanges are accepted for art prints within 14 days from the time your order tracking is marked as delivered by the carrier.
To start a return, CLICK HERE.
Return Shipping:
If you did not purchase shipping insurance at checkout, you are responsible for paying shipping costs to return your item back to us. Please see About Redo below for coverage details. We strongly recommend sending your return back with a tracking number. We are not responsible for any packages lost in transit.
International Returns:
Customers outside of the United States are responsible for their own return shipping costs.
Return Packaging:
Please return items in the same packaging and plastic sleeve in which they were originally shipped.
About Redo ($1.98 Protection)
Purchasing Redo at checkout for $1.98 allows you to have free returns on items exchanged or returned for store credit. If you choose to return your product for a refund back to you original payment method instead of store credit or an exchange, a $5.00 restocking fee will apply. We limit 1 return or exchange per order.
DAMAGED ORDERS:
We pride ourselves on the quality of our products, so if you receive a damaged print, please CLICK HERE to submit a claim.
NON-RETURNABLE ITEMS:
Custom items, sale items, exchanged items, and framed prints are not eligible for return. Gift cards cannot be returned or exchanged.
REFUNDS:
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you will be refunded back to your original payment method within 5-7 business days from the day your order is delivered back to us.
Once we accept your return and notify you via email, we issue your refund immediately. However, please note that your bank or credit card company may take up to 2 weeks to process and return the funds to your account. This timeline is determined by your financial institution, and we recommend contacting them directly for updates regarding their processing times.
CHARGEBACK POLICY:
We strive to provide excellent service and resolve any issues directly with our customers. Please CONTACT US before initiating a chargeback through your bank or credit card issuer. Chargebacks may lead to complications with your order and refund.
Refund Policy for Chargebacks:
If a chargeback is submitted and later reversed in our favor, we reserve the right to deduct administrative and processing fees from any refund or deny a full refund. Any claims must align with our stated return and refund policies. CONTACT US to resolve issues promptly and amicably. Misuse of the chargeback process can have legal and financial consequences, so we kindly ask for your cooperation in addressing concerns directly.
RESTOCKING FEES:
Restocking fees may be applied to your return. Any return fees are visible during the return process through our return portal HERE.
LOST ORDERS:
If you have not received your order within 7 days of the shipping date, please CONTACT US. While we cannot control delays caused by carriers, we will be happy to assist you.
Thank you for shopping with Paper House Print Shop!
